Responsible gaming

Access to Retrobet is only permitted for persons aged 18 years and above. You must confirm your age upon registration. Age verification is required for account withdrawals and full account use.

Players must be of legal age and resident in a country where online gambling is permitted. Verification takes place during the registration process and when you make your first withdrawal request.

Retrobet offers several tools to help you maintain control over your gambling. You can set deposit limits to determine how much money you want to deposit within a specific period.

Additionally, you can set deposit limits and time limits for your gaming sessions. These limits help you manage your gaming budget and prevent playing longer than intended.

• Daily, weekly and monthly deposit limits
• Stake limits per gaming session
• Time-limited gaming sessions
• Flexible adjustment of limits at any time

If you find that your gambling behaviour is becoming problematic, you can self-exclude from gambling at Retrobet. Self-exclusion is a powerful tool that helps you take a break from gambling.

A self-exclusion locks your account for a period of your choice. During this time you cannot log in and have no access to your account. Self-exclusion cannot be ended early.

You can request self-exclusion at any time by contacting customer support. Specify how long you wish to be excluded (minimum one week to several years possible).

Problem gambling can develop gradually. Some warning signs are: you gamble longer or with more money than planned, you neglect other activities or commitments because of gambling, or you try to recover gambling losses by gambling further.

If you recognise these patterns in yourself, it is important to seek professional help. There are specialised organisations and counselling services that offer free support for people with gambling addiction.

• You often think about gambling even outside of play
• You need higher stakes to feel excitement
• You have tried to reduce your gambling but failed
• You feel restless or irritable when not playing
• You play to forget problems or negative feelings
• You lie about the extent of your gambling to family or friends
• You have experienced financial problems caused by gambling

In Germany and other German-speaking countries, there are several organisations that offer free advice and support for gambling addiction. These organisations work independently from online casinos and provide confidential help.

Many local health insurance providers and health authorities can also provide information on counselling services and treatment options. You can also contact your GP, who can refer you to specialist professionals.

• Telephone counselling is often free and anonymous
• Many organisations offer online chat and email advice
• Self-help groups enable exchange with other affected people
• Professional therapy and treatment can be financed through public health systems or private insurers
• Family counselling services also support relatives of people with gambling addiction

Retrobet provides information on responsible gaming on this page. This is an independent information site; the operator is responsible for official policies and support requests.

For detailed information on control mechanisms, your account management or to request assistance, please contact Retrobet support.